Are there classes I can't sign up for using online registration?
Yes. You cannot sign up for drop-in programs, Jacki Sorensen Aerobic Dance & Step classes, Jazzercise classes, Saratoga Community Preschool, or any programs in the activity guide that are paid advertisements. Detailed information for registering for all of these programs may be found in the Recreation Activity Guide.
How do I know that my registration is successful?
Your registration is successful if you get to the page which prints a receipt. You must print your receipt. The printed receipt is your confirmation that the transaction was completed successfully and the status is ENROLLED or WAIT LIST. If you cannot print a receipt, it is possible your registration was not processed. Please email firstname.lastname@example.org or call 408.868.1248 to confirm your registration.
There are people listed in my household within RecTrac that I don't recognize. What should I do?
Please contact the Recreation Department office as soon as possible at email@example.com or 408.868.1249.
What is the Refund/Transfer policy?
With a ONE WEEK notice before a class begins, you may request and receive a refund, less a $15 processing fee. If you are unhappy with a class that you have attended, let us know right away. If you have attended the first one or two classes and we cannot resolve your concerns, we will send you a refund, less a $15 processing fee. If you choose to transfer (must be within the quarter), the full amount of your enrollment fee will apply to any course you select. Refunds or transfers are not available once the class has met three times.
NO REFUNDS or TRANSFERS for the following: Camp Caterpillar, Nature Camp, Leader in Training Program, Adventure Camp, Teen Xtreme, Holiday Camps, or Trips. Please be sure of your selection. If the course is canceled by the Recreation Department, you will receive a full refund or you can request to transfer to another program.
Why can't I enroll a child that is "almost" the correct age for a class?
Classes are designed for certain ages or grades to ensure the best experience for the children in the class. The age calculation for a class is based on the birth date of the participant and the last day of the class. Individual instructors may consider special circumstances if there are openings in a class. Please email the Recreation office firstname.lastname@example.org or call 408.868.1249 to be considered.